AI Agents and the Future of Insurance CX — Transform Customer Support and Claims with Generative AI

Описание: This session from the Insurance Forum explores how AI agents and generative AI are redefining the customer experience (CX) in insurance. Leaders from InsureMO and Nittetsu Solutions discuss real-world applications shaping next-generation claims services and customer support operations. The talk examines how insurers can go beyond basic AI adoption to create scalable, intelligent, and personalized service ecosystems powered by API-driven innovation.