People Productivity Factor: The Human Infrastructure

Описание: Dan Diachenko asks IT Leaders if their human infrastructure is operating as well as their networks and equipment.
Did you know that in IT, 60-70 % of operating expenses go to talent that remains heavily underutilized.
You’re probably familiar with Six Sigma, and process standards like COBIT and Information Technology Infrastructure Library, but how familiar are you with the advice of Abraham Maslow and Frederick Hertzberg about humanism in the workplace?
The problem is that most people leaders don’t know how to apply the wealth of findings uncovered by decades of research into the most important part of every company, its talent.
Imagine a factory where 65% of your operating costs were for complex equipment yet:
You don’t have a single operator’s manual
You have no idea if it will work successfully the next time you use it
You have no idea how to measure and tune the equipment’s performance
If you run an IT organization, the bulk of this is true when it comes to your human infrastructure. Your server might cost $5,000 and the database administrator $100,000. Let me ask again, is your human infrastructure operating as well as your equipment?

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