5 Powerful Jira Automation Rules You Need to Set Up (Step-by-Step Tutorial)

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In this deep-dive Jira automation tutorial, we walk through 5 real-world automation rules that solve everyday admin challenges—no theory, just proven solutions. You’ll learn how to:

• Merge duplicate tickets automatically
• Write system info (like "last updated by") to custom fields
• Parse email domains to trigger custom rules
• Set up SLA-based reminders and auto-close stale tickets
• Use smart values for dynamic field updates

Whether you're managing Jira Service Management (JSM) or Jira Software, these rules will help reduce manual work, keep your queues clean, and provide better visibility across projects.

🧠 Learn how to prevent tool fatigue, streamline processes, and surface key data where it matters most.

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Chapters 📍
00:00 Strategies to Prevent Tool Fatigue
01:05 Automation Scenarios in Jira
04:08 Merging Duplicate Tickets
07:05 Writing Information to Custom Fields
10:24 Parsing Domains from Email Requests
28:34 Email Automation and Issue Management
32:31 SLA Management and Ticket Reminders
45:18 Best Practices for Automation Rules



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