Running Vacation Rentals Like a Hospitality Business: Transparency, RevPAR, Surviving Platform Power

Описание: What does it take to run a vacation rental company like a real hospitality operation?

In this CircuitCast episode, John Pomeroy speaks with Gonzalo Gambertolio, General Manager and Partner at Ammos Vacation Rentals, about building professional systems inside a highly fragmented, platform-driven industry. Gonzalo shares how starting during COVID shaped Ammos’ approach to transparency, owner trust, and operational rigor, and why many vacation rental businesses struggle once scale introduces complexity.

The conversation covers RevPAR versus nightly rate fixation, why Miami’s short-term rental market is still searching for equilibrium post-pandemic, and how oversupply and shorter booking windows are forcing operators to rethink pricing and expectations. Gonzalo explains why events like the FIFA World Cup generate more hype than reliable revenue forecasts and why consistent monthly performance matters more than “golden nights.”

They also explore the increasing leverage guests hold through major booking platforms, the operational risk created by flexible cancellation policies, and why growing direct bookings is no longer optional for professional operators.

Looking forward, Gonzalo offers a practical view on AI in hospitality operations. AI should not replace human judgment or relationships, but it can absorb low-value guest questions, standardize responses, and protect staff capacity for high-impact interactions.

This episode is essential viewing for hospitality leaders managing short-term rentals, multi-property portfolios, or owner relationships in high-volume markets.

CircuitCast – AI Connect
Practical conversations with hospitality operators modernizing operations through systems, data, and applied AI.



Chapters:

00:01 From Corporate FMCG to Vacation Rentals During COVID

02:07 Building Operations When Demand Disappeared

03:22 The Post-Pandemic Rate and Occupancy Whiplash

04:21 Condo-Hotel Hybrids and Guest Expectations

06:21 Remote Work Tourism and Its Operational Impact

07:50 Why Transparency Became Ammos’ Core Differentiator

10:08 Short-Term vs Mid-Term Rentals and Turnover Reality

11:32 Why Boots on the Ground Still Matter

14:52 What a GM Actually Does All Day in Vacation Rentals

17:53 FIFA World Cup Expectations vs Reality

20:38 Why RevPAR Matters More Than Nightly Rates

22:02 Oversupply, New Developments, and Standing Out

23:56 Last-Minute Booking Behavior and Guest Leverage

26:53 Platform Power, Direct Bookings, and Margin Control

29:40 Where AI Actually Fits in Hospitality Operations

32:02 Turning Operational Failures Into Guest Loyalty



#vacation rental operations management

#RevPAR short-term rentals

#Miami vacation rental market trends

#direct bookings vs OTAs hospitality

#guest communication automation hospitality

#AI in vacation rental operations

#short-term rental owner transparency