Gabrielle Goode - Marketing That Creates Lasting Memories

Описание: In this episode of Captive Conversations, Adam sits down with Gabrielle Goode, hospitality marketing consultant and founder of thehospitalitymarketer.co.uk

Gabrielle shares her journey from cocktail bartender in Nottingham to leading marketing roles across The Ivy Collection, Langan’s, Rhubarb and global hospitality brands. But this conversation goes deeper than career milestones. It explores what guests actually remember.

“I don’t go there for the food. I go because I’m making a memory.”

Together, they discuss emotional personalisation, loyalty done properly, leadership perspective, brand identity, and why hospitality must never lose its human core in a world of automation and AI.

If you care about guest experience, loyalty, brand impact and long-term legacy in hospitality, this episode is for you.

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Episode Highlights

00:00 Welcome to Episode 84
05:13 Pivoting without panic and incremental change
09:02 Best hospitality experiences and feeling treasured
12:03 Hospitality tech and loyalty platforms
17:09 From bartending to global marketing roles
22:14 Lessons from The Ivy Collection
29:53 Launching premium brands with emotional identity
38:33 Automation versus human personalisation
49:35 Why guests remember the feeling, not the food
56:54 Legacy, impact and leadership questions

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#HospitalityIndustry #RestaurantMarketing #GuestExperience #Leadership #HospitalityPodcast #BrandBuilding