Global Business Services as the Engine for Sustainable, Systemic Transformation | CEO Perspectives

Описание: In this segment, Filippo and Tony lay out what differentiates Inixia and discuss a recurring concern from CEOs and CXOs: how to institutionalize and make business transformation systemic, rather than having to restart every few years.

They propose that Global Business Services (GBS) can serve as the platform to drive systemic change because it is the only organization that integrates technology, process management, and company information.

Key Points:
The CEO Challenge: CEOs want to transform their business but struggle to make the changes sustainable and systemic, often finding themselves "back to the drawing board" after two years.

GBS as the Solution: GBS is increasingly viewed as the engine for sustainable, systemic transformation.

Evolution of GBS: The GBS industry has evolved from being the "back office of the back office," focused only on delivering lower cost and efficiency, to becoming a digital transformation engine that delivers revenue and transforms the business.

GBS Value Creation: GBS creates value in three main ways:
Lower Cost and Efficiency: Achieved through salary arbitrage, standardization, and automation.

Operational Excellence: Eliminating defects, downtime, and rework, which frees up time and resources for higher-level work.

Building New Capabilities: Introducing new business models, technologies, analytics, and intelligence.

Systemic Approach: The beauty of GBS is that it provides a foundation for a dynamic, continuously improving culture, moving away from the "crisis-to-crisis" or episodic transformation model.

Inixia's Mission: The company aims to enable organizations to develop the necessary skills and capabilities to become self-sufficient, succeeding only when the client succeeds.

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