Exercise 5 | After Business Rule using script | Problem | Close the incident | update ()

Описание: After business rules will get execute after the user submits the form and after any action is taken on the record in the database.

MAJOR USE CASES OF AFTER BUSINESS RULE:

Showing Info or Error Messages after creation or updating of record
Create incident task after creation of Incident ticket
Update the work notes of child incident when parent work notes are updated
Create Knowledge article after close incident
Delete all associated records after deletion of parent record

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