Correct Procedure to Deal with Grievances | Business Studies Grade 12

Описание: In this video, I explain the correct grievance procedure — the formal steps an employee should follow when they have a concern or complaint at work.

This content is based on the Grade 12 Business Studies topic: Team Performance & Conflict Management, and is aligned with the CAPS curriculum. The main references used are the 2024 Revised Notes by the Department of Basic Education and Labour Guide South Africa.

I go through the procedure step by step to make it clear, easy to follow, and exam-ready.

The video also helps you understand where the CCMA, Labour Court, Labour Appeal Court, and even the Constitutional Court fit into South Africa’s workplace conflict resolution system.

🔹 What’s covered:
What is a grievance?
The steps of the grievance procedure
How it benefits both employees and employers
Where the CCMA, Labour Court, Labour Appeal Court, and Constitutional Court fit in

Timestamps

#GrievanceProcedure
#BusinessStudiesGrade12
#TeamPerformance
#LabourRelations
#CCMA