Is Your EDI Provider Charging More And Doing Less?

Описание: 00:00 Intro
00:10 EDI Costs Going up and Services Down
05:28 Why is this happening?
08:53 Impact on Businesses
10:15 What Businesses Should Watch Out for?
15:02 EDI Support LLC Suggestions

1. The Problem: Rising Costs & Declining Service- what is happening?

Rising Costs with No Added Value – Many providers are increasing transaction fees, VAN charges, and support costs without improving performance.

Support is Getting Worse – Delayed responses, unhelpful canned replies, and long wait times have become the norm.

More Restrictions, Less Flexibility – Providers are forcing businesses into rigid workflows, making it costly or impossible to adapt to changing needs.

Pushy Sales Tactics- Sales teams pushing both sides (trading partners and vendors) to sign up with them or pay more if you choose to go with some other provider.

Downtime & Reliability Issues – More businesses are experiencing missed transactions, slow processing times, and system outages, impacting supply chains and trading relationships.

2. Why This is Happening?
a. Mergers & Acquisitions – Many EDI providers have been bought out by larger corporations, leading to cost-cutting measures and a shift from customer service to profit maximization.

b. Lack of Competition – With fewer independent providers, businesses have fewer choices and are often stuck with providers that no longer prioritize customer needs.

c. Aging Technology & Infrastructure – Some providers are operating on outdated systems, but rather than investing in better technology, they pass higher costs onto their customers.

d. Revenue-Driven Support Models – Many providers now charge extra for support that was once included, making even small requests expensive.

3. The Impact on Businesses
a. Operational disruptions and compliance risks.
b. Increased costs of maintaining inefficient EDI processes.
c. How bad service affects relationships with trading partners.

4. What Businesses Should Watch Out for with Their EDI Provider
If your EDI costs are rising while service is declining, here are key red flags to watch out for-
a. Unexpected Fees & Rate Hikes
Sudden increases in transaction fees, VAN charges, or support costs.
Hidden fees for things like maps, document types, or trading partner changes.
Review invoices carefully and ask for a detailed breakdown.

b. Slow or Unresponsive Customer Support
Long response times or generic answers that don’t solve the issue.
Support tickets taking days (or weeks) to resolve.
If you’re constantly chasing support, it’s time to evaluate alternatives that offer real human support.

c. Lack of Flexibility & Customization
Providers forcing businesses into rigid workflows.
Limited ability to add or change trading partners without excessive costs.
Look for a provider that adapts to your needs, not the other way around.

d. Forced Migrations & Platform Changes
Being pushed into a system upgrade with no real benefit.
Loss of customizations or features during a migration.
Get clarity on what’s changing and why- don’t accept migrations that disrupt your business.

e. Poor System Reliability & Uptime Issues
Frequent outages or performance slowdowns.
Delays in sending/receiving transactions that impact supply chains.
Ask for service level agreements (SLAs) and uptime guarantees.

5. This is what we suggest you start doing now-
Audit your current EDI costs and performance.
Ask your provider the hard questions-if they can’t justify their pricing, reconsider your options.

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