Human Connection and the Future of Luxury Retail | HANRO – Caroline Chamorro
Автор: The Fashion Translator
Загружено: 2026-01-06
Просмотров: 55
Описание:
In this episode of The Fashion Translator, Claire Lys sits down with Caroline Chamorro, Director of Retail at HANRO USA, to discuss how a legacy luxury brand adapts to modern retail without compromising its DNA.
From European heritage and timeless design to omnichannel strategy, CRM tools, and team-led feedback loops, Caroline reveals how HANRO creates a seamless, human-centered luxury experience — both online and in-store.
We explore:
• How HANRO adapts its European heritage to the North American market
• Why human connection remains essential in luxury retail
• The role of CRM and data in enhancing client relationships
• Omnichannel strategy without losing the boutique experience
• Building trust, empowerment, and consistency across retail teams
If you’re interested in luxury retail, fashion heritage, clienteling, and the future of human-first commerce, this conversation is for you.
🎧 Listen on Spotify: https://open.spotify.com/episode/54iQ...
📺 Watch on YouTube: / @thefashiontranslator
Guest:
👤 Caroline Chamorro
🌐 https://shop.hanrousa.com
🔗 LinkedIn: / caroline-chamorro-287964b8
✨ Connect with Claire Lys to discover how AI can elevate your fashion business or to be featured on The Fashion Translator.
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