User Journey Mapping: How to Understand and Improve the Customer Experience
Автор: Appcues
Загружено: 2026-01-28
Просмотров: 3
Описание:
User journey mapping helps teams understand how users actually experience their product. Not only how we think they do.
In this webinar, we walk through how to map the user journey in a way that leads to better onboarding, higher activation, and stronger retention, using practical frameworks and real examples.
You’ll learn:
What user journey mapping really is (and what it isn’t)
-How to identify key moments that matter across the user lifecycle
Where most teams go wrong when mapping user journeys
How to turn journey insights into better in-product experiences
This session is ideal for product managers and growth teams looking to improve the end-to-end customer experience.
👉 Explore more onboarding: https://www.appcues.com/user-onboarding
👉 Learn more about Appcues: https://www.appcues.com
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