Emotionally charged moments with dementia—tips that can calm the situation

Описание: What communication tips can help comfort my loved one in moments that are emotionally charged? What can I do if they get angry?

Supporting a loved one with dementia?
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When emotions run high, it can feel difficult to know what to say or do to calm your loved one — or yourself. In this clip, Consultant Clinical Psychologist Dr Michelle, Home Instead Care Manager Paschalina, and family carer Tony share compassionate communication tips for handling emotionally charged moments with your loved one with dementia.

They explain that reassurance and validation matter far more than logic or correction. Simple, steady phrases like “I’m here for you” or “We’ll get through this together” can bring immediate comfort. Using “we” instead of “you” helps your loved one feel they are not alone in what they’re experiencing.

Apologising — even if it isn’t your fault — can also help diffuse tension, showing empathy and respect for their feelings. And sometimes, the best step is simply pausing, taking a breath, and softening your tone to ease the atmosphere.

Above all, the group remind us that emotionally charged moments aren’t about solving everything. They’re about helping your loved one feel safe, valued, and supported.

In this video, you’ll learn:

Why tone of voice and calm body language can be as powerful as words

How phrases like “I’m here for you” and “We’ll get through this together” bring comfort to your loved ones when they're feeling distressed

Why using “we” language helps your loved one feel supported, not alone

How apologising and validating emotions can defuse tense situations moments

Why avoiding arguments and focusing on reassurance is key to helping those with a dementia diagnosis


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