Lesson 17 - Allergies & Preference Lists | Stewardess 101

Описание: Serve guests safely, personally, and consistently -every time.
This lesson shows you exactly how to collect, record, communicate, and execute guest preferences, with a strong focus on food allergies, intolerances, and cross-contact prevention. You’ll learn the systems, scripts, and checks that protect guests and prevent serious mistakes.

What you’ll learn:

🚨 Allergy vs intolerance (why it matters)
📋 What belongs on a real preference list (food, drinks, routines, comfort)
📝 How to build & update lists before and during charter
🍽️ Pantry & galley controls to prevent cross-contact
🔁 Two-person check with the Chef at the pass
🗣️ Service scripts for arrivals, tables, drinks & desserts
⚠️ Hidden allergens (food + bar traps)
🧴 Non-food sensitivities (scents, laundry, pillows, temp)
🏖️ Beach, picnic & day-pack controls
🔄 Managing changes mid-charter
🚑 Emergency response for suspected allergic reactions
🧾 What to document and where
❌ Common mistakes & fast fixes
⏱️ Practice drills & micro-quiz

Chapters:

00:00 Intro
00:20 Lesson Topic
00:35 Key definitions
01:51 Preference list
03:33 Building the List
04:20 Pantry & Galley Controls
06:25 Menu Planning & Two-Person Check
06:55 Service Scripts
07:39 Hidden Allergen Watchlist
08:22 Non-Food Sensitivities
09:00 Beach, Picnic & Day-Pack Service
09:31 Managing Changes Mid-Charter
09:59 Emergency: Suspected Allergic Reaction
11:12 Documentation & Logging
12:06 Quick reference codes
12:35 Common Mistakes & Fixes
13:11 Practice Drills
13:48 Micro-Quiz & Final Takeaway

📚 Free notes & checklists on Telegram:
https://t.me/+LQeanhtzSaQ2ZTky

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