From RETAIL to CUSTOMER SUCCESS: Career Change

Описание: #CustomerSuccess #Retail

With an impressive background in luxury and heritage retail, Jennifer Yoder decided to transition into the world of software as a Customer Success Manager at Crave Retail. There is so much to learn from her insights about retail and Customer Success.

In this video, Jennifer explains how Customer Success is manifested in retail and how these practices can be applied to a SaaS or a software company.

According to Jennifer, Customer Success exists in retail and emphasizes that SaaS companies can leverage the soft skills gained from luxury retail.

Watch this video as Irit asks Jennifer about:

Transferable skills, experience, and methodologies
How much information is needed about the client, and how to acquire it
The importance of cross-functionally in these environments
Courses, tools and other resources that will come in handy

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👉🏻 Whenever you’re ready...If you're an 𝘦𝘹𝘱𝘦𝘳𝘪𝘦𝘯𝘤𝘦𝘥 𝘦𝘹𝘦𝘤𝘶𝘵𝘪𝘷𝘦 𝘣𝘶𝘪𝘭𝘥𝘪𝘯𝘨 𝘢 𝘊𝘚𝘔 𝘱𝘳𝘢𝘤𝘵𝘪𝘤𝘦 𝘧𝘰𝘳 𝘵𝘩𝘦 𝘧𝘪𝘳𝘴𝘵 𝘵𝘪𝘮𝘦, there are three powerful ways I can help you fast-track success while avoiding common pitfalls:

1️⃣ 𝙎𝙩𝙚𝙖𝙡 𝙈𝙮 𝘾𝙪𝙨𝙩𝙤𝙢𝙚𝙧 𝙎𝙪𝙘𝙘𝙚𝙨𝙨 𝙆𝙋𝙄 𝘾𝙝𝙚𝙖𝙩𝙨𝙝𝙚𝙚𝙩

Tracking the right KPIs is the key to driving your CSM team to higher performance. Get my Customer Success KPI Cheatsheet and learn how to focus on the metrics that actually move the needle—so you can scale smarter and accelerate revenue growth.

Click here to download the workbook:
🔗 https://unlock.thecustomermethod.com/...


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Every week, I share strategic insights and practical tools to help you hit your quarterly goals faster while scaling your CS operations efficiently. Don’t navigate this alone - tap into a thriving community of leaders who are optimizing their CS strategies and driving serious impact.

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3️⃣ 𝘽𝙪𝙞𝙡𝙙𝙞𝙣𝙜 𝙤𝙧 𝙇𝙚𝙖𝙙𝙞𝙣𝙜 𝙖 𝘾𝙎𝙈 𝙏𝙚𝙖𝙢 𝙛𝙤𝙧 𝙩𝙝𝙚 𝙁𝙞𝙧𝙨𝙩 𝙏𝙞𝙢𝙚?

Building and running a customer success practice for the first time doesn’t have to feel like an uphill battle. With the right frameworks, you can achieve results faster than you think. I help experienced executives confidently build a proactive, high-performing CS team—without the guesswork and costly missteps of figuring it out alone.

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Additional Resources:

⏬ Download this Infographic: Four Key CSM Role Profiles you want to hire for!
https://www.csmpractice.com/csm-profi...

⏬ Infographic:The 10 Skills of Highly Effective CSMs
https://www.csmpractice.com/job-skill...

📑 Blog: Customer Success Career Development:
https://www.csmpractice.com/customer-...

🎥 Video: Steps in Hiring the Right CSM (Customer Success Manager)
   • Steps in HIRING the Right CSM (Customer Su...  

🎥 Video: Hiring a First-Time Customer Success Manager
   • HIRING a FIRST-TIME Customer Success Manag...  

🎥 Video: 2021 Customer Success Manager Salary Trends
   • 2021 Customer Success MANAGER SALARY Trend...  


This video is a comprehensive resource for retail professionals looking to transition into Customer Success.

00:00 Intro
01:59 Customer Success In Retail
02:55 Transferable Skills
03:54 Retail Experience
05:24 Success Methodologies
06:41 Customer Experience
08:20 Customer Data
09:24 Customer Success
10:49 Transition to CS
12:12 Resources & Communities
14:02 Helpful Tools
15:59 Book & Other Recommendation