COPC x Customer Science Webinar: AI Implementation - What It Takes

Описание: https://customerscience.com.au/
https://www.copc.com/

2025 is the year to move beyond AI hype and focus on real-world adoption and tangible benefits.

This exclusive webinar, designed for the Australian contact centre industry, explores the reality of AI today, including its true value in Australia and its surprising impact on people.

You’ll learn how to integrate AI effectively into your strategy, gain insights into adoption versus ROI supported by global research, and explore the shift to cloud-based platforms enabling evergreen AI support.

The webinar will also cover lessons from current AI deployments, practical methods for safe implementation, and how to measure success while building a scalable, self-funding platform to maximise benefits.

Original broadcast date: 13 February 2025