FitSM: Rapidly deliver real ITSM value

Описание: FitSM is taking the IT Service Management world by storm for many reasons, including its simplicity and ability to be rapidly deployed but foremost its ability to rapidly deliver value to the organization.

Originally, the IT Infrastructure Library provided the core guidance by means of a Best Practice for organizations, however, with very few exceptions, only a few processes are adopted and these are mainly in customer interfacing IT support.
FitSM is now used in many countries by varying organization types and is chosen over more traditional ITSM frameworks due to its simplicity and ease of implementation as well as a great ROI when it comes to training and certifying people working in the ITSM space.

FitSM is designed for professionals who wish to be quickly recognized for having the competences needed to implement effective ITSM processes – without delving into the intense detail of other frameworks. While Best Practices lack some elements for standardization, FitSM has been designed to implement auditable standards in these core processes, thus focusing on the essentials in IT Service Management

In this episode of APMG Connect, we speak with the creators of the FitSM framework and discover why it was built, how it delivers value so rapidly and where the framework is headed.

Hosted by Jenny Hepler, our guests on the show are Sy Holsinger, Co-Chair of the FitSM Working Group and Thomas Schaaf, lead author of the FitSM Framework.

This is a rare opportunity to interact live with the creators of the framework, so join us live and get your questions in early.

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To go to the question directly, please click the links below:
00:00:00 - Introduction
00:01:54 - Meet the guests
00:04:05 - You have quite an extensive background in a variety of standards and frameworks, so what drew you to creating FitSM?
00:06:50 - What aspect of FitSM are you most proud of?
00:08:37 - I understand you started on the implementation side of IT Service Management, why did you move into training and consultancy?
00:11:38 - What is the main message that you’d like to give to both potential trainers/training organizations and to organizations who might want to or should implement FitSM?
00:16:47 - What are you most excited about FitSM moving forward? What new things can we expect?
00:20:09 - FitSM V3 is about to launch, can you highlight what the key changes are?
00:25:17 - How can people get more engaged with FitSM and the community?
00:28:45 - What do you think is holding FitSM back from being one of the most well known ITSM standards?
00:34:35 - How effective, compared with more complex methodologies, is FitSM?
00:39:26 - How will the assessment of organizations against FitSM work and when?
00:42:41 - How rapidly can a typical FitSM implementation happen?
00:44:32 - Can FitSM be used within larger organizations or is it only meant for small to medium organizations?
00:48:20 - What are the top reasons why I should choose FitSM over other frameworks like ITIL or ISO20000?
00:52:52 - Guests closing remarks.
00:56:54 - The next Connect Show.