Webinar - ADR for effective case resolution in Ombudsman institutions - MARCH 03, 2026

Описание: Integrating ADR and Investigative Techniques in Ombudsman Case Resolution

Ombudsman institutions are often faced with complex and sensitive complaints where both facts and human relationships are involved. In many cases, investigation alone or Alternative Dispute Resolution (ADR) alone may not be enough to resolve disputes effectively.

This webinar explores how ADR and investigative techniques can be combined to create fair, efficient, and sustainable solutions.

Bringing together experienced Ombudsman practitioners and dispute resolution experts, this session provides practical insights into hybrid dispute resolution approaches that strengthen procedural fairness, improve case management, and enhance public trust in Ombudsman institutions.

This webinar forms part of the African Ombudsman Research Centre (AORC) mandate to strengthen capacity, professionalism, and good governance within African Ombudsman institutions. It is supported by the African Renaissance and International Cooperation Fund (ARF) and the International Ombudsman Institute (IOI), which promotes global collaboration and knowledge exchange among Ombudsman institutions.

✨ Key Topics Covered

✔ How to integrate ADR and investigative techniques in Ombudsman case resolution
✔ Determining when ADR or investigation is most appropriate
✔ Applying hybrid approaches to improve efficiency, fairness, and credibility
✔ Reducing complaint backlogs while strengthening public trust

Featured Speakers

Adv. Dinkie P. Dube
Deputy Public Protector of South Africa with over 25 years of experience in complaints management, investigations, and constitutional oversight. Her career includes leadership roles in the Public Service Commission, Public Protector South Africa, Community Schemes Ombud Service, Military Ombud, and the City of Johannesburg Ombud.

Mr. Paulman Chungu
Founding and Co-Managing Partner of Ranchhod | Chungu Advocates (Zambia) with 32 years of legal practice. He is an experienced arbitrator and Fellow of the Chartered Institute of Arbitrators, serving on international arbitration panels including AFSA and ICSID.

Adv. Revital Rottenstein Anani
Head of the Mediation Unit in the Israel Ombudsman’s Office, with more than 20 years of experience in administrative law and mediation. She is also co-author of the IOI Best Practice Paper on mediation in complaint investigations.

Mr. Chidy Lasbrey Martins
A distinguished dispute resolution practitioner and Fellow of the Institute of Chartered Mediators and Conciliators (Nigeria) with extensive expertise in mediation, conflict management, and institutional dispute resolution systems.

🎥 Watch the full discussion to learn how Ombudsman institutions can combine investigation and mediation to deliver stronger, fairer outcomes.

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🌍 Learn more about AORC and AOMA
www.aoma.ukzn.ac.za