1992 Phone Operators Fight For Their Jobs Against Machine Voices. An Amazing Moment.

Описание: Back then, in 1992, we all knew and loved telephone operators. They helped us in so many ways to get around technology problems, and other personal problems as well as dealing with credit cards, lost numbers, and other services. I was there to watch the change from real phone operators (there were tens of thousands of them) and machine learning voices that took over and ended the profession of a phone operator. This extraordinary meeting took place inside what we called "the belly of the beast", AT&T, the phone company, who was asking operators who had tested these new systems to tell management what they felt the result would be. They were not complementary. They thought that it would hurt the company to remove them and in this video, they tell why. Many of the operators who I interviewed considered their work as a family business where their mothers and sometimes their grandmothers had also been phone operators. They were proud that their job allowed them to on a daily basis, help people. The phone company knew that cost of service was the battleground and that the service could no longer afford to hire people to do these jobs. Machine learning was way way less expensive and the company was proud of what it's incredible research lab, Bell Laboratories, had developed. You can search on my YouTube channel to find videos that I made with scientists and engineers experimenting with these technologies as they developed them. Search the words "Bell Lab" on my YouTube channel to see these videos.

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