Customer experience in law: How do you call your clients?

Описание: Whether you call them client, customer or even consumer may have a relevant impact on your service delivery approach. Customer relationship in law firms and as a lawyer starts already at this step. In this video Bruno Mascello approaches the ways into which you as a lawyer can innovate how you handle your legal advice and legal prospects and improve customer relationship through a simple mindset change.

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#HSG, #customerorientation, #customerclient, #changeinmindset, #fromclienttocustomer
@Bruno Mascello

This video is for all lawyers and non-lawyers interested to learn more about the mechanics, management topics and other areas related to the legal market (e.g., partners and associates of law firms, general counsel and in-house counsel of legal departments, alternative legal services providers, public administration, executives, managers, operations manager).

This video is part of the “B1 series” – a series of short videos explaining with only one slide each a topic relating to legal management issues, the legal market and the operational management of a law firm or a legal department (e.g., trends, strategy, business model, customer orientation, business development, leadership, risk and crisis management, legal procurement, legal tech).

Thanks for sharing and for your comments.

(B1-C5)