Creating Customer Service!

Описание: What We Can Actually Control. The first thing we must do to fix customer service teams is to ask a single question…and we can control it.

Training provides a base for shared meaning, to prepare employees, and give them a foundation to look for ways to improve both themselves and their process. And support. Support that the metrics we use match the expectations we have for interacting with customers. The more perspective we can give our customer service teams the more customer centric their mindset. Jess Dewell talks with Adam Toporek, an internationally-recognized customer service expert, about customer service and what we can actually control.

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Host: Jess Dewell
Guest: Adam Toporek
Program Link: http://voiceofboldbusiness.com/p89/
Website: http://voiceofboldbusiness.com
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What You Will Hear:
The origination of Be Your Customer’s Hero.
Perspective of customers – the psychology and mindset.
We can all become #PeoplePeople.
Get our teams past bad experiences (that cause poor reactions).
Three things to evaluate our customer centricity in our organization.
Improvisation during unexpected situations start with plans.
Training is overlooked, and a source of competence and confidence of our employees.
Customer value is different than customers are right all the time.
The feedback loop that exists within customer centric organizations.
Consistency and service: systems, processes, and training.
It is BOLD to focus on what we can control.

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