Laura Smith, EVP, Global Sales & Partnerships, Hertz Interviewed by Dorothy Dowling
Автор: It's Personal Stories, A Hospitality Podcast
Загружено: 2026-02-17
Просмотров: 25
Описание:
Laura Smith’s career began far from a traditional sales path. After studying languages and starting as a teacher, she joined an airline, where early experience in a lost baggage call center shaped her belief in leading with empathy. She explains that empathy shapes trust and culture, and those two things shape performance. When asked in 2020 to lead the global sales organization at Hertz, she relied on people skills, reliability, and a strong team foundation to step into commercial leadership during extraordinary change, including bankruptcy and a complete reset of the business.
Smith defines exceptional sales leadership as building an engine that hits the numbers every time, focused on daily behaviors, consistency, and culture as the performance multiplier. She emphasizes preparation, listening more than speaking, understanding the human in the room, knowing the decision maker, and conducting the meeting before and after the meeting. Through uncertainty, she believes in over communication, short-term priorities, celebrating wins, and reminding teams that they can do hard things. Moving from Ireland to the United States reinforced resilience, trust in opportunity, and the power of team.
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