AI & Conversational Commerce: The Future of Retail Engagement | Exotel & Home Centre | ETRetail

Описание: Discover the transformative power of AI in conversational commerce and how it’s revolutionizing retail engagement. In this insightful discussion from The Great Indian Retail Summit 2026, Gaurav Agrawal, Chief Business Officer at Exotel, and Jayanti Ganguly, CEO of Home Centre, dive into the latest trends and strategies for leveraging AI to create seamless, personalized customer experiences.

Learn how AI-powered chatbots are evolving into intelligent conversational agents, and how businesses are using predictive AI to intervene in buyer journeys at the perfect moment. Explore real-world examples of how WhatsApp commerce is driving conversions and how AI is helping consumers visualize products within their own living spaces.

In this video, you'll learn about:

The shift from transactional to context-oriented conversations.
The impact of AI on customer loyalty and engagement.
How to build brand trust through personalization.
Practical tips for integrating AI into your retail business strategy.

Timestamps:
0:00 - Introduction to the Great Indian Retail Summit 2026
0:35 - Meet the Panel: Gaurav Agrawal (Exotel) & Jayanti Ganguly (Home Centre)
1:20 - The Evolution of AI-Led Communication in Retail
2:00 - Moving from Event-Driven to Context-Oriented Conversations
3:10 - The Role of Predictive AI in the Buyer's Journey
4:00 - From Basic Chatbots to Intelligent Commerce Experiences
5:00 - How AI Nudges Improve Inventory-Led Conversions
6:00 - Personalization and Celebrity-Led AI Engagement
7:45 - The Impact of Conversational Commerce on Customer Retention
8:35 - Conversations as Digital Storefronts: The WhatsApp Commerce Shift
9:30 - Solving the Visualization Problem in Home Retail with AI
10:55 - Final Takeaways: Building Trust through Personalization

Connect with Exotel:
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👉 Facebook:   / exotel  
👉 Instagram:   / exotel_com  

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