Values Based Leadership D253 Task 2 at WGU

Описание: This is my official performance assessment values-based leadership task 2 (RSM2) submission at Western Governor's University.

RSM2 — RSM2 TASK 2: COMMUNICATING YOUR LEADERSHIP VISION

A. Prepare a multimedia presentation (suggested length of 8–12 slides) to share your leadership vision based on your reflection on the VIA Character Strengths Survey you completed in Task 1 by doing the following:

1. Create an introduction to your team meeting in which you share a personal, authentic story to connect with and inspire your team.

2. Using at least one of the six company values provided in the scenario, create a values-based vision statement specific to your new role as the customer service manager.

3. Help your team understand emotional intelligence and how it will impact the team’s effectiveness by doing the following in the next portion of your presentation:

a. Discuss the importance of self-awareness, including an example of how you and your team will use self-awareness in your daily interactions, focusing on one of the following elements:

• emotional awareness

• accurate self-assessment

• self-confidence

b. Discuss the importance of self-management, including an example of how you and your team will use self-management in your daily interactions, focusing on one of the following elements:

• emotional self-control

• transparency

• adaptability

• achievement

• initiative

• optimism

c. Discuss the importance of social awareness, including an example of how you and your team will use empathy in your daily interactions.

i. Describe unconscious bias, including its relevance in a professional setting.

ii. Describe two types of cognitive bias including an example for each type.

iii. Describe how bias affects ethical decision-making.

d. Summarize your approach to relationship management with your team by doing the following:

i. Describe how ethics affects relationship management, including an example.

ii. Describe how relationship management creates a culture of care, including an example.

e. Explain why you and your direct reports will use at least one of the four domains of emotional intelligence to be effective as a team.

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