Customer Support Analysis Dashboard in Excel | Power Query, Power Pivot, DAX & Data Modeling

Описание: Dataset and others: https://drive.google.com/file/d/1tKg3...

This video shows how a customer support analysis dashboard was built in Microsoft Excel using Power Query, Power Pivot, data modeling, and DAX calculations.

The dashboard analyzes customer support performance across calls, chats, and emails. It tracks complaint volume, SLA met rate, average resolution time, and customer satisfaction. Trends are shown by month, channel, category, and continent to support operational and management decisions.

What is covered in this project:

☑️ Data cleaning and transformation with Power Query

☑️ Data modeling using relationships in Power Pivot

☑️ DAX measures for SLA rate, averages, and month-over-month comparison

☑️ KPI cards, bar charts, and trend analysis

☑️ Channel, category, and regional performance analysis

Executive-ready customer support dashboard design in Excel
Tools used:

☑️ Microsoft Excel

☑️ Power Query

☑️ Power Pivot

☑️ DAX

Excel data modeling and visualization

This project is suitable for data analyst portfolios, Excel dashboard practice, and real-world customer support analytics examples.
Keywords: Excel dashboard, customer support dashboard, Excel power query, power pivot, DAX, Excel data modeling, customer service analytics, SLA analysis, Excel KPI dashboard, data analyst portfolio, Excel reporting, support performance analysis