Stop Losing Clients: 7 Client Experience Mistakes Entrepreneurs Must Fix| Danielle Stephanie Co.

Описание: If your business is attracting clients but struggling to keep them… your client experience might be quietly costing you thousands.

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If your business is bringing in clients but struggling to retain them… your client experience might be the problem.

In this video, I’m breaking down 7 client experience mistakes I consistently see entrepreneurs make — from onboarding all the way through to offboarding — that quietly damage trust, create friction, and prevent businesses from scaling sustainably.

Whether you’re a coach, consultant, creative, or service provider, the way you guide clients through your process directly impacts retention, referrals, and long-term profitability.

Inside this video, we’re covering the critical breakdowns that happen across the entire client lifecycle, including:
✔️ Common onboarding mistakes that start relationships off shaky
✔️ Communication gaps that slowly erode client trust
✔️ Delivery missteps that make your business look unpolished
✔️ Operational issues that create unnecessary client frustration
✔️ The offboarding mistakes that cause you to lose future opportunities

If you’ve ever wondered why clients don’t return… why referrals feel inconsistent… or why your business feels harder to manage as you grow — this is a conversation you don’t want to miss.
A strong client experience isn’t a luxury.
It’s infrastructure for a scalable business.

Time Stamps:

00:00 Intro — Why Client Experience Determines Business Growth
01:01 Mistake #1: Messy Client Onboarding
03:54 Mistake #2: Poor Client Communication
09:27 Mistake #3: Not Setting Clear Client Boundaries
15:15 Mistake #4: No Personalization in Your Client Journey
19:05 Mistake #5: Reacting Instead of Anticipating Client Needs
23:05 Mistake #6: Dropping the Ball After Project Delivery
26:16 Mistake #7: Not Using a Client Portal for Visibility
27:35 Final Thoughts — Fix These to Stop Losing Clients

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