Customer Story: Life Care Centers of America
Автор: Covr
Загружено: 2025-11-10
Просмотров: 20
Описание:
Following the COVID-19 pandemic, staffing in skilled nursing facilities changed dramatically. Agencies became widespread, driving up labor costs and creating inconsistency in staffing quality. For Nancy Butner, Regional Vice President at Life Care Centers of America, this meant an unsustainable spend of roughly $3 million per month in contract labor across 20 facilities.
In 2022, Nancy and her team decided to take control of their staffing strategy by creating a regional float pool, a separate entity within Life Care that employs staff directly and deploys them across multiple facilities as needed.
To manage scheduling and visibility, Life Care partnered with Covr, enabling float pool staff to self-schedule directly in the platform.
The results have been transformative.
“When I started the float pool for about 20 facilities, I was spending about $3 million a month on contract labor in about 20 locations. I am down to about $300,000 a month now for those facilities.”
This represents a 90% reduction in contract labor costs. In addition, Life Care has experienced very low turnover among float pool employees, reinforcing the long-term sustainability of the model.
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