How Microsoft Is Building the World's Largest Customer Success Team
Автор: Gainsight
Загружено: 2018-04-19
Просмотров: 21842
Описание:
Microsoft is not-so-quietly organizing the largest Customer Success effort in the history of business, with more than 1,600 people in their enterprise CSM operation. Since Satya Nadella took over and made the famous move to the cloud, the company is almost unrecognizable—everything except the massive success, at least. And customer outcomes are the core of the strategy for continuing that success into the future.
But how exactly does that strategy work? And how did they move so fast to that scale? How did they justify the spend? And how do they measure and benchmark the results? Get the answers to those questions and more from Microsoft's VP of Worldwide Customer Success, John Jester in this can't-miss session.
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