Mask the noise and protect private data in call centers and shared workspace

Описание: Noise Firewall for call centers and shared workspace https://solicall.com/noise-firewall/. The main benefits of the Noise Firewall solution are:

• Customer experience (CX). Shields the customers from ambient noise of the call center such as other agents talking with other customers, supervisor giving instructions, announcements on the PA etc.

• Hybrid. Supports hybrid work model which combines work from the office with remote work. For at-home agent, the Noise Firewall will also remove any non-human sounds like dog barking, car horn etc.

• Automation. Improves the accuracy of transcription and any other voice analytic.

• Flexibility. Can be deployed in almost any telephony environment and supports both a distributed and a centralized architecture.

• Security and regulations. Does not require connection to any cloud service and in addition protects sensitive and private data from being overheard by the customers which corresponds with regulations such as PCI, FedRAMP, HIPAA and GDPR.

• Dashboard. Provides a useful dashboard with statistics on call quality including a Noise Map of the call center. This information enables ongoing monitoring and improvement.

• Bidirectional. Can work on both sides of the call and remove the ambient noise of the customer.

• Volume. Adjusts the speech volume to a comfortable level.

• Efficiency. Improves the productivity by reducing AHT.