Why stylists stay 30+ years at this family-owned London salon

Описание: Lucan Salem never planned to follow in his father's footsteps. After studying chemistry and auditing at PwC, the last place he imagined landing was back at the salon his father founded nearly 50 years ago. But when legacy called, Lucan answered. Today, HARI’s Hair and Beauty Salon is a multi-location London brand blending old-school craftsmanship with modern leadership. In this episode of the Growth Diaries podcast, host Sudheer Koneru sits down with Lucak to unpack how he's keeping the tradition alive while evolving the business, from building a training-first culture and empowering stylists as entrepreneurs to introducing wellness practices and a grassroots content movement.

What You’ll Learn:

• How to create a sustainable growth model focused on staff development
• The "Voices of Harry's" framework for empowering staff
• Why continuous learning and personalized career paths are crucial for long-term staff retention
• How to implement a flexible pricing strategy that encourages an entrepreneurial mindset among stylists
• The power of building an authentic community through wellness initiatives and personal development
• Why investing in training academies creates sustainable talent pipelines and organic growth

Lucan Salem is the Managing Director of HARI’s Hair and Beauty Salon, a prestigious London-based salon brand founded by his father Harry in 1976.

With a background in chemistry, business management, and chartered accountancy at PwC, Lucan brought his corporate expertise to revolutionize the family business. Under his leadership, HARI's has expanded to five luxury locations across London while maintaining its reputation for excellence in personalized service and staff development.

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Chapters:
[00:00] Introduction
[01:33] Legacy Rooted in Care
[06:19] From PwC to the Salon Floor
[09:05] Change Management with Compassion
[13:16] The Academy Model
[16:46] The Secret to Retaining Staff
[20:47] Career Growth, Not Just Pay Hikes
[24:04] Pricing as Personal Growth
[27:18] Fourth-Generation Clients and Emotional Loyalty
[29:43] Redefining Growth in Salon Industry
[32:46] Advice to Future Salon Founders
[33:55] Running Marathons, Leading with Balance

#SalonLeadership #FamilyBusinessSuccess #staffretention #wellnessatwork