Quality Management: from compliance to culture | Mauricio Sampaio – Symbol Talks
Автор: Symbol Consultancy
Загружено: 2026-02-09
Просмотров: 22
Описание:
How did quality management evolve from a compliance-driven system to a strategic lever for organizational performance?
In this episode of Symbol Talks, we speak with Mauricio Sampaio, an experienced quality leader with over 25 years of experience in the automotive industry across Brazil, Europe and the Netherlands.
Mauricio shares his personal journey into quality management and reflects on how standards such as ISO 9001 and IATF 16949 have shaped (and sometimes limited) the way organizations think about quality.
We discuss the shift from documentation and audits towards value creation, the role of leadership in building a true quality culture, and why quality management systems should support decision-making instead of becoming bureaucratic burdens.
The conversation also explores cultural differences in quality and leadership styles across countries, the importance of people and behavior in sustainable improvement, and how quality managers can become more persuasive and impactful within organizations.
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