Why Managed Services Is Growing for Business Central Partners | Scott Burkhardt of Poize2

Описание: Managed services is becoming a bigger opportunity for ERP Partners, especially in the Business Central channel. In this PartnerTalks interview, Rick McCutcheon speaks with Scott Burkhardt, founder of Poize2, about what happens after go-live, why many customers underestimate post-implementation support, and how Partners can work together to deliver managed services more effectively.

Scott explains how Poize2 supports mid-sized manufacturers, helps with ERP rescues, works alongside other Microsoft Partners, and is building services around both Business Central and Finance and Operations. He also shares how his team is approaching AI, including forecasting, planning, MRP, predictive maintenance, and targeted Copilot use cases.

In this episode:
• Why go-live is not the end of the customer relationship
• Why managed services is difficult for many Partners to scale
• Why Business Central growth is increasing demand on delivery teams
• What a good Partner-to-Partner relationship looks like
• Why manufacturing clients need specialized ERP support
• How Poize2 is exploring AI in forecasting, planning and operations
• Scott’s advice for consultants starting their own firms

About the guest:
Scott Burkhardt is the founder of Poize2, a Dynamics consulting firm focused on mid-sized manufacturers. The company works across Business Central and Finance and Operations, including implementations, rescues, managed services, integrations and continuous improvement.

About PartnerTalks:
PartnerTalks covers the people, companies and ideas shaping the Microsoft Business Applications ecosystem.

0:00 Intro
0:20 What Poize2 does: rescues, managed services and continuous improvement
0:42 Scott Burkhardt’s background in ERP
2:29 Why project success depends on people, not just technology
3:39 Why Poize2 is building managed services around Business Central and F&O
5:13 Why customers underestimate post-go-live support
5:55 How Business Central’s growth is changing Partner demand
6:30 What makes a good Partner-to-Partner fit
7:04 The kinds of manufacturing customers Poize2 serves
7:59 Supporting larger, more complex Business Central projects
8:39 How Poize2 is using AI and Copilot
10:13 Forecasting, planning, MRP and predictive maintenance
11:17 Poize2’s culture and emotional intelligence
12:31 Scott’s advice for Partners building a firm
14:07 Outro

#BusinessCentral #ERP #ManagedServices #MicrosoftPartners #Dynamics365 #FinanceAndOperations #ManufacturingERP #Copilot #PartnerTalks