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Disney Turned Waiting Into a Product
Автор: The Business Archive
Загружено: 2026-01-15
Просмотров: 334
Описание:
Disney didn’t eliminate waiting.
It monetized it.
This mini-documentary explains how Disney replaced FastPass with Genie+ (now Lightning Lane) and quietly turned queueing into a paid system.
By redesigning how priority access works, Disney optimized lines for efficiency, data, and revenue — not guest experience.
The Business Archive breaks down real moments where systems, incentives, and design decisions reshape how millions of people experience everyday life.
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