ISO 9001 2026 DIS Clause 9 Updates: Social Media, Audit Objectives and Management Review "Results"
Автор: ISO & API Mastery with Miriam
Загружено: 2026-02-22
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Clause 9 (Performance Evaluation) keeps the intent, but ISO adds clarity that will affect audits and reporting. I covered changes in monitoring/measurement language, customer satisfaction sources (including complaints and social media), internal audit program updates (including audit objectives), and a cleaner structure for management review inputs/results.
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