Relational public services won't scale until we fix these 6 things (Mark Smith Interview)

Описание: “It’s not enough to be right…”

We’ve just released our full interview with Mark Smith - Visiting Professor of Public Service Innovation, former Director of Public Service Reform at Gateshead Council, and one of the UK’s most experienced thinkers and doers in relational public services.

🎧 It’s two hours long.

And yes, we know - your calendar’s already full.

But if you're working in public services and trying to move to a more relational way of working, we promise: it's two hours well spent.

💡 What you’ll take away:

Why change fails when it ignores lived experiences - and what to do instead

The mindset shift from delivery to learning

How to lead transformation without relying on top-down blueprints

Practical lessons from policing, housing, health, HR, and more

It’s grounded, generous, and full of the kind of insight you only get from someone who’s been in the thick of it for decades.

📖 And if this sparks something, join our early readers group to get exclusive content from our upcoming book on relational service design: https://www.relationalservicedesign.com/

Prefer to listen on the go? Stream the podcast wherever you listen to your favourite shows:
◼️Spotify: https://tinyurl.com/2aakbpvz
◼️Apple Podcasts: https://tinyurl.com/36r2khut

#RelationalServices #PublicServiceReform #Leadership #ServiceDesign #SystemsChange