The head of onboarding at Qonto talks about KYC/KYB, processes and compliance
Автор: Forest Admin
Загружено: 2026-01-09
Просмотров: 29
Описание:
Podcast episode: How Qonto built 100%-compliant onboarding with Forest Workflows.
What an honor to have Martin Bouvier of Qonto as our guest.
As Head of Customer Onboarding, Martin had to take their approach to the next level.
Could they reach 100% compliance using Forest Workflows?
In this episode, Martin shares how his team rolled out this whole project.
First as a pilot in Belgium, reaching 100% compliance.
And now across 8 European markets.
A bit of context:
Growing fast, Qonto has to process 5,000 new business accounts every week.
Different markets, different regulations, different legal forms.
Human errors are inevitable at that volume.
In this episode, Martin breaks down:
→ Why Qonto chose workflows embedded in their production tool
→ How they mapped procedures and turned them in workflows
→ The impact on KPIs: compliance, speed, and team happiness
→ How they aim to standardize this with a dedicated Ops Tooling Manager
→ What's next: AI-powered automation within workflows
For us at Forest Admin, this is what co-building looks like.
Customer expertise + product capability = operational transformation.
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