Beyond the Pilot - Scaling Ambient Listening at Sutter Health

Описание: In Ambient Listening at Scale, Dr. Veena Jones, Chief Medical Informatics Officer at Sutter Health, shares how Sutter deployed ambient listening across thousands of clinicians to reduce documentation burden, improve workflow integration, and deliver measurable impact. Joined by Stephanie Driscoll, VP of Clinical Applications, the conversation explores what it takes to move beyond pilot hype into enterprise-wide transformation, including governance, training, Epic integration, and the change management discipline required to make ambient AI truly work in day-to-day care.

CHAPTERS
00:00 | Enterprise Change Management and Ambient Listening
01:30 | Welcome to Beyond the Blueprint
02:30 | Why Ambient Listening Is More Than Hype
03:25 | Meet the Leaders: Sutter Health’s AI Scale Strategy
05:00 | Early Physician Reactions: “This Changed My Life”
06:05 | From Pilot to Enterprise Enrollment
07:40 | Standardizing Epic to Prepare for AI
09:20 | Governance, Safety, and Clinical Oversight
11:00 | Integrating Ambient Listening Directly into Epic
13:30 | The Role of the Digital Academy in Scaling Adoption
15:45 | Reducing Cognitive Burden at the Bedside
18:00 | Scaling Across Ambulatory and Inpatient Settings
20:30 | Structured Intake and Monthly Onboarding Waves
23:00 | Protecting Coding Integrity and Revenue Cycle
27:15 | Beyond Documentation: Orders and Workflow Automation
29:00 | Measuring Impact: Charting Time and Pajama Time
31:45 | Why Clinicians Pulled the Technology
34:00 | Preparing the EHR Foundation for Future AI
36:30 | What It Really Takes to Move Beyond the Pilot
38:50 | Closing Thoughts: Ambient Listening as Infrastructure

Guest: Dr. Veena Jones, Chief Medical Informatics Officer, Sutter Health
Host: Gregg Malkary - https://spyglass-consulting.com/
Cohost: Keith Washington - Companions in Courage Foundation - https://cic16.org/
Sponsored by: Simplifi Medical - https://www.SimplifiMedical.com & Storage Systems Unlimited - https://www.StorageSystemsUnlimited.com
Audio/Video: Tim Jones - Health Nuts Media - https://healthnutsmedia.com/
Marketing: Josh Troop - Troop-Creative - https://www.troop-creative.com
Learn More at: https://www.beyond-blueprint.com