No Notes S3E3 Lighting the Way How Lighthouse Ignited Staff AI Adoption - Presented by Eleos

Описание: For years, Lighthouse Behavioral Wellness Centers took a cautious approach to new technology, often trailing behind the innovation curve. But when the organization became a Certified Community Behavioral Health Clinic (CCBHC), leadership knew it was time for a change.

That shift was led by Tracie Del Torto, LCSW, Chief Clinical Officer at Lighthouse, who championed the implementation of Eleos Health’s purpose-built AI platform. While adopting AI was a bold step, achieving real impact required much more than new software. It required trust, empathy, and a deep understanding of organizational culture.

In this episode of No Notes, host Denny Morrison, PhD, sits down with Tracie to explore how Lighthouse rolled out AI in a way that truly resonated with clinicians. By investing in in-person training, staying visibly engaged as leaders, and prioritizing provider well-being over productivity pressure, Lighthouse achieved near-100% staff adoption of a new AI tool.

Together, Denny and Tracie discuss how Lighthouse transformed documentation workflows, improved note timeliness and compliance, boosted staff morale, and elevated clinical quality across a geographically dispersed, rural network of programs. The conversation also highlights how thoughtful change management can turn skepticism into enthusiasm and lead to measurable operational and financial results.

If you are navigating AI adoption or any major technology change in behavioral health, this episode offers practical lessons on how to lead with accountability while keeping people at the center of the process.

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