Jira vs ServiceNow | Which is Best for Service Management? 2025

Описание: In this video, we compare Jira Service Management and ServiceNow to determine the best solution for IT service management (ITSM) and help desk operations. Jira Service Management integrates well with development teams for seamless DevOps collaboration, while ServiceNow offers a comprehensive enterprise ITSM platform with advanced automation.

We analyze features including incident management, change management, asset tracking, and SLA monitoring. Learn how each platform supports ITIL processes, customization, and integration with other enterprise software.

Pricing plans, deployment options (cloud vs on-premise), and customer support are also discussed to help you identify the most cost-effective and scalable solution for your organization.

By the end, you’ll be equipped to choose the platform that best enhances IT service delivery and operational efficiency.

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