💬 Set Up Web Chat in Salesforce | Live Chat + Omni-Channel Complete Trailhead Tutorial

Описание: In this hands-on Salesforce Service Cloud project, you’ll learn how to add real-time web chat to your Lightning Service Console—giving your support agents a powerful tool to connect with customers instantly.

🛠️ In this guided tutorial, you'll learn how to:

Copy and embed the Live Chat code snippet into a website

Add the Omni-Channel Utility to your console

Monitor activity using Omni Supervisor

Configure user access and test the chat experience end-to-end

Perfect for admins looking to deploy Embedded Service Chat and streamline agent workflows, this video walks you through every step, from setup to testing.
https://tinyurl.com/mv8rmdnr

📲 Whether you’re working toward your Salesforce Admin cert or building your first chat deployment, this walkthrough will get you ready to go live!

🔔 Don’t forget to like, comment, and subscribe for more Salesforce how-tos, tutorials, and certification prep—brought to you by The Declarative Academy.

Main Theme (Overture) | The Grand Score by Alexander Nakarada

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