10 essential upselling best practices every Customer Success Manager needs to know
Автор: Customer Success Collective
Загружено: 2024-12-13
Просмотров: 783
Описание:
As a Customer Success Manager, your role goes beyond keeping clients happy—it's about creating real value for your customers and your business. But how do you evolve from a problem-solver into a revenue-generator without sounding "salesy"?
Here’s what we’ll cover:
✅ What’s the difference between upselling and cross-selling?
✅ Why understanding this distinction is critical for success.
✅ Actionable strategies to help you grow accounts and increase customer satisfaction.
Liza Shtilbans, Event Producer at CSC takes you through our top ten tips for upselling. Ready to take your upselling game to the next level? Hit play and let’s get started!
Don’t hesitate to keep in touch! See what we’re up to via our social channels:
► LinkedIn: https://bit.ly/4bdIkKc
► Slack: https://bit.ly/3HxiEdO
► Twitter: https://bit.ly/3HAVnI6
► Facebook: https://bit.ly/4beWiv6
Like this video? Be sure to like, comment, and share with other CSMs and CS leaders in your network!
#customersuccess #upselling #growthstrategies #jobs #transferableskills #businessstrategy
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