Why customers leave - 68% of the time, by Lisa Ryan

Описание: http://www.grategy.com Lisa Ryan, Chief Appreciation Strategist at Grategy, presents at a Succeed Research Center event in Calgary, Alberta Canada. Lisa Ryan is a keynote speaker, author and gratitude expert. Read about gratitude in Lisa Ryan's book, The Upside of Down Times, which you can get here: http://amzn.to/NjNs06