WHY IS CUSTOMER SATISFACTION IMPORTANT

Описание: Customer satisfaction is one of the most important indicators of consumer purchase intentions and loyalty. High-standard customer service can win your clients’ hearts and make you recognizable within your target group.

WHY IS CUSTOMER SATISFACTION IMPORTANT?
1. A Loyal Customer is a treasure you should keep and hide from the world
Some research says that it is 6-7 times more expensive to acquire a new customer than it is to keep a current one. On average, loyal customers are worth up to 10 times as much as their first purchase.

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