How to Build an Organizational Culture of Exceptional Service

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Your service culture (and your organization’s success) depends on you. As the leader of your organization, you are responsible for making service a top priority. You must declare it, and you must mean it.​

That is because your team members look to you to understand where your organization’s priorities lie. And then they will act accordingly. If it’s money, they will focus on getting more money. If it’s higher scores, they will focus their energies on higher scores. Even at the cost of customer service. ​
But when you declare service to be a top priority, you put a stake in the ground. You indicate to everyone – your team, your industry, and your customers – that your organization will drive continuous service improvement. ​

​The beauty is, your other priorities follow from your service improvements. As you build a shining service culture, your organization will naturally start to achieve other key goals: more revenue, higher service scores, repeat customers, and an improved market position. ​

#customerservice #customerexperience #customer #businessgrowth #businessideas

Ron Kaufman is an expert in Leadership Training, developing Customer Experience, and Customer Service Culture. He is also a renowned Keynote Speaker and New York Times Bestselling Author for the book “UPLIFTING SERVICE".

Ron and his team deliver powerful insights and global best practices, enabling organizations to gain a sustainable competitive advantage through service excellence. The methodology developed by Ron over decades includes a proven architecture of service principles, leadership rules, and internal service culture that apply across all industries and cultures.

For decades Ron has been leading a business consultancy that helps companies on every continent build a positive culture of uplifting service to deliver real business results. He focuses on creating productive, uplifting service experiences to inspire your customers, energize your team, and transform your service game.

Notably, Ron has uplifted teams at Google, Harvard Business School, Singapore Airlines, Changi Airport, General Motors, Johnson & Johnson, Coca-Cola, Marina Bay Sands, LUX* Resorts, Microsoft, PWC, FedEx, BMW, Adecco, American Express, JP Morgan, and more.

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