Overcoming Impossible: How To Lead Like Chef Robert Irvine | Blake Morgan

Описание: In this episode of the Modern Customer Podcast we will explore key leadership principles that can help you learn to lead, empower your team, and achieve lasting business success.

Robert Irvine, a celebrity chef, entrepreneur, and author of the book 'Overcoming Impossible’ shares insights on leadership and creating a customer-centric culture, stressing the importance of listening, empathetic leadership, and the significance of leaders being hands-on in their businesses.

BOOKMARKS:
00:00 Introduction
01:04 The Journey from Navy Cook to Successful Entrepreneur
04:28 Customer-Centric Leadership
07:13 Empathetic Leadership and Listening
10:56 Importance of Hands-On Leadership
16:30 Work-Life Balance
19:11 Maintaining Customer Experience Mindset
25:39 Rapid Fire Questions with Robert Irvine
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Blake Morgan was called “The Queen of CX” by Meta. She is a customer experience futurist and author of three books on customer experience. Her new book is called The 8 Laws of Customer-Focused Leadership: The New Rules for Building A Business Around Today’s Customer. For regular updates on customer experience, sign up for her weekly newsletter here. https://blakemorgan.substack.com/

Visit her website here: https://blakemichellemorgan.com/