Shep Hyken on Transforming Customer Service into a Growth Engine | Ep 01: Experience Matters | Hiver

Описание: In this first episode of Experience Matters, Shep Hyken, a luminary in customer service and experience, shares groundbreaking insights on transforming service interactions into revenue opportunities. With examples from his latest annual survey, Shep discusses the power of exceeding customer expectations—turning ordinary service encounters into 'Moments of Magic.'

Learn how to transform your customer service from a cost center into a strategic revenue generator by applying Shep’s insights on consistency, predictability, and leveraging customer feedback effectively.

Meet our Guest
Shep Hyken, Chief Amazement Officer of Shepard Presentations, is a renowned author and speaker on customer experience. With bestsellers recognized by both the New York Times and Wall Street Journal, Shep has influenced a wide spectrum of businesses, including giants like Disney and FedEx, with his visionary approaches to customer service.

Key Episode Highlights
Learn why nearly a quarter of customers may not return after just a "satisfactory" experience.
Shep unveils critical data from his latest survey showing the stark realities of customer retention.
Discover strategies to not just meet but exceed customer expectations, ensuring loyalty and repeat business.

🔗 Watch this insightful discussion to understand why every customer interaction matters and how even the smallest details can make the biggest difference.

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