Building Resilience: How Emory Healthcare is Redefining Workforce Optimization

Описание: Summary
In this episode of the Elevate Care podcast, host Nishan Sivathasan sits down with Paola Buitrago, Vice President of Workforce Optimization at Emory Healthcare, to explore the future of clinical workforce management. Emory Healthcare is taking a bold approach to retention and operations by placing culture and staff well-being at the center of their strategy.

Paola discusses the shift from recruitment to retention, highlighting Emory’s “North Star” of culture and leadership development. She shares insights on co-creating solutions with frontline staff, implementing technology that brings the “human closer to the human,” and the importance of diversifying staffing models to offer clinicians a menu of career options.

About Paola Buitrago
Paola Buitrago serves as the Vice President of Workforce Optimization at Emory Healthcare, where she oversees workforce contingency strategy, float teams, staffing, and nursing analytics. Her career journey began with unique roles in sickle cell research and global health at the Carter Center while in nursing school, providing her with a broad perspective on healthcare operations. With over 20 years of leadership experience and a PhD in Industrial and Organizational Psychology, Paola is passionate about designing systems that support frontline personnel and improve patient outcomes through operational excellence.

Chapters
00:00 – Introduction
01:07 – Paola’s Journey: Research to Leadership
05:07 – Prioritizing Retention and Culture
07:54 – Redesigning Work with Technology
10:34 – Co-Creating with the Frontline
11:50 – Navigating Change through Leadership
17:50 – Workforce Diversification & Upskilling
25:20 – A Human-Centric Approach to AI

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