Train for Anticipated Problems

Описание: Discover why world-class service starts with anticipating problems before they happen. Lee explains how listening to customers, partnering with frontline employees, and enforcing clear standards can transform the way your organization delivers service.
Topics Covered:
How to build training programs around anticipated problems
Why customer complaints are your most valuable training tool
The importance of enforcing standards, not just teaching them
How frontline workers reveal hidden service gaps
Why consistency across locations builds long-term trust
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