All In For AI: Transforming Customer Experience | Insurance Industry Insights S01E01

Описание: The Insurance Industry Insights Podcast Series is your go-to source for the latest trends, innovations and technologies shaping the future of insurance. Sponsored by DXC Luxoft, this podcast features leading technology and transformation experts who help you stay ahead of the curve with deep insights into the advances fueling the insurance industry's evolution.

In this first episode of the Insurance Industry Insights Podcast Series, Hannah Kershaw, Chief Product Officer of Domestic & General, and Jeremy Owenson, Insurance Solutions Director at DXC Luxoft, discuss the transformative role of appliance data in improving customer experiences. They explore innovations in AI, digital journeys, predictive maintenance and the future of the insurance industry.

At Domestic & General (D&G), Hannah leads transformation projects focusing on digitizing customer interactions and utilizing AI for data-driven customer journeys. Jeremy has over 30 years of experience in the insurance sector, specializing in data and analytics to drive better customer outcomes.

D&G protects, repairs and cares for millions of products and appliances each year, from fridges and washing machines to TVs and boilers. With the advance of AI, ML and smart machines, they are best placed to take advantage of these nascent technologies. DXC Luxoft, with its data and analytics capabilities, is ideally placed to help companies like D&G take advantage of the possibilities available to them.

Don’t miss out as our interviewees take a fascinating dive into the current and future state of AI in the insurance industry and how adopting AI now is essential if customers are to receive the full benefit.

Timestamps:
00:00 Introduction
00:20 Guest introductions and roles
02:15 Innovations and vision for the next five years
06:21 Predictive repair and maintenance
08:49 Role of ESG in business operations
11:43 Data-driven insights and customer value
17:16 Digital journeys and demographic engagement
22:11 Future vision and potential for data services
24:18 Closing remarks

Follow our guests:
• Connect with Hannah Kershaw on LinkedIn   / hannah-kershaw-421b7b25  
• Connect with Jeremy Owenson on LinkedIn   / jowenson  

Explore more: For more insights and to explore upcoming episodes, visit our podcast page
Insurance Industry Insights and find us on LinkedIn:   / luxoft-insurance-technology  

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