How Valpak Modernized Teams Queue Reporting with ISI Analytics | Fireside Chat

Описание: In this ISI Analytics Office Hours fireside chat, Shane Stein—Director of Infrastructure, Technology & Cybersecurity at Valpak and Clipper Magazine—shares how his team navigated a large-scale Microsoft 365 and Teams Voice migration while transforming their queue reporting process.
Shane explains:

The complexity of merging multiple tenants, voice systems, and call queues
Why monthly manual Power BI reports were no longer sustainable
The difficulty of finding a true Teams‑native reporting solution
How ISI Analytics succeeded where 4–5 competing vendors fell short
The impact of hourly‑updated, self‑service queue reporting
A real‑world example where managers resolved an operational issue the same day
How easily they now scale Teams call queues without engineering overhead
Advice for organizations evaluating queue reporting tools

Whether you're handling Teams migrations, consolidating queues, or simply need better visibility into call activity, this conversation provides a clear, honest customer perspective on what matters most.

Key Moments:
00:00 – Welcome & introduction
01:10 – About Valpak & Clipper Magazine
02:55 – Multi-tenant & voice migration challenges
04:10 – How Shane discovered ISI Analytics
05:35 – Before ISI: manual monthly reporting limitations
07:20 – Vendor search & false “Teams-native” claims
08:45 – What set ISI apart
09:45 – Experience with the ISI implementation team
11:10 – Under-30-day deployment timeline
12:05 – Key problems ISI solved for the business
13:30 – Impact of hourly-updated reporting for managers
14:50 – Benefits for the IT team & avoiding single-point failure
16:00 – Favorite feature: scaling Teams queues
17:15 – Notes on Teams queue routing behavior
18:10 – Advice for organizations evaluating solutions
19:00 – Final endorsement & closing remarks

Learn more about Queue Analytics from ISI Analytics:

https://isianalytics.com/call-queue-a...