Simon Andrews: Retrofit, Property & Designing Customer Experience

Описание: This week on CleanTalk, Film Director & Producer Luke Harmer returns to one the UK's favourite microcosms of sustainability, Bristol, to learn all about the world of retrofit from the Managing Director of Retrofit West CIC, Simon Andrews.

Retrofit West is a community interest company that is working to provide retrofit advice and support to homeowners across the south west region of the UK.

In this week's episode, you'll learn what retrofit encompasses, why we need to decarbonise our homes, and how Retrofit West CIC is playing a key role in supporting both consumers and the retrofit supply chain to ensure a greener future.

Enjoy!

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Connect with Simon Andrews on Linkedin:   / simon-andrews-2085b133  

Learn how Retrofit West can help you: https://www.retrofitwest.co.uk/

Join the CleanTalk community on Linkedin:   / 12991627  

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CleanTalk is produced by Harmer Visuals, a film production company specialising in brand & case study storytelling for organisations across the renewable energy and clean technology sector. To find out more about how we can help you, visit: harmervisuals.com

Many thanks to...
Zapmap for co-ordinating recording space
Our rental suppliers -
Camera Dept. - O'RIORDAN | https://oriordan.io/ | Sunipa Pictures | https://www.sunipapictures.com/ | Shutter Films | https://www.shutterfilms.co.uk/
Lighting & Grip - Masterwork Films | https://rent.masterwork.film/

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Chapters for today's episode:

00:00-01:12 Intro
01:12-04:28 Childhood & Education
04:28-06:26 Early Career In Recruitment
06:26-10:16 Return To Education
10:16-12:46 Consultancy In Property
12:46-16:51 Property Portfolio Management, Mergers & Promotion
16:51-18:09 A Re-sparked Interest In Sustainability
18:09-19:01 Interviewing For Retrofit West
19:01-20:18 The West of England Combined Mayoral Authority
20:18-21:55 Why Retrofit West Was Established
21:55-22:42 What Is Retrofit?
22:42-24:55 How RFW Solves Problems For Both Consumers & Supply Chain
24:55-27:10 Mainstreaming Retrofit
27:10-29:02 Cost Of Engagement With RFW
29:02-31:16 The Customer Journey
31:16-34:43 RFW's Long Term Mission
34:43-36:43 Positive Customer Experiences
36:34-38:32 How Long Does Retrofit Take?
38:32-40:15 Market Data - Understanding The West Of England's Demographics
40:15-40:56 RFW's Team Makeup
40:56-46:58 Evolving Retrofit West - Simplification, Technology & Partnerships
46:58-50:20 Quickfire Curiosity